Frequently Asked Questions
How long does the delivery of my order take?

After placing an order, we usually need 1 to 3 business days for quality control and preparing the shipment. The delivery time typically ranges from 7 to 10 business days. In most cases, the order arrives within 8 to 13 business days from the moment the order is placed.
Can I cancel the order?
You can cancel your order within 30 minutes of placing it. After this time, the order may already be in progress, and cancellation may not be possible. If you want to check whether your order can still be canceled, please contact our customer service team at info@veloria-moda.com.
Can I return the product if it is not suitable?
Yes. We offer a 30-day return policy. You have 30 days from the moment you receive the product to request a return. The product must be unused, with tags, and in its original packaging.
Are the products original?
We strive to carefully select our products in collaboration with trusted suppliers. Each product is presented and described clearly so that you can familiarize yourself with its features before making a purchase.
How can I return a product?
If you want to return a product, please contact our customer service team at info@veloria-moda.com within 30 days of receiving your order. Once the return is accepted, we will send detailed instructions for the next steps. The product must be unused, have tags, and be in its original packaging.
What should I do if I receive a damaged or incorrect product?

If the product is damaged or you received the wrong item, contact us within 48 hours of delivery. Include photos of the issue and your order number, and our team will help find the appropriate solution.
What payment methods do we accept?

We accept various payment methods, including credit and debit cards such as Visa, MasterCard, Maestro, American Express. You can also pay via PayPal, Apple Pay, Google Pay, or BLIK.
Are my payment details safe?

Payment details are securely processed during the order finalization by external payment systems. Veloria Moda does not store payment card information.
How can I contact customer service?

If you have questions about your order or our products, you can contact us via email at info@veloria-moda.com. Our customer service team will respond as quickly as possible.